Our Customer Engagement Process

 

Our Proven 6-Step Aging in Place Remodeling Process

Helping Hands Living Solutions | Metro East Illinois (Madison & St. Clair Counties)

At Helping Hands Living Solutions, we make home accessibility upgrades — from stair lifts and wheelchair ramps to walk-in showers and grab bars — simple, safe, and stress-free. Our 6-step process ensures every project supports your goal of aging in place with dignity and independence.

Step 1: Your Free Phone Consultation

Call us at 618-900-6199. We start with a friendly conversation to understand:

  • Who you are (senior, veteran, caregiver, or family member)
  • Your mobility challenges or safety concerns
  • Solutions you’re considering (e.g., stair lift, ramp, bathroom remodel)
  • Budget and timeline

This is your no-pressure first step. We listen first — then guide.

Step 2: In-Home Assessment & Aging-in-Place Walkthrough

We schedule a visit to your home in Madison County or St. Clair County at your convenience.

During this free in-home consultation, we:

  • Measure doorways, stairs, and bathroom layouts
  • Assess fall risks and accessibility gaps
  • Recommend customer-friendly, cost-effective solutions
  • Answer questions about permits, financing, and VA benefits

We don’t just fix one area — we help future-proof your entire home.

Step 3: Detailed Proposal & Transparent Pricing

You’ll receive a clear, itemized Statement of Work including:

  • Full scope (e.g., “Ameriglide curved stair lift installation – 12 steps”)
  • Materials, labor, and permit costs
  • Payment schedule (deposit + progress + final)
  • Start date and project timeline

Sign digitally or in-person — we begin as soon as your deposit is received.

Step 4: Pre-Installation Prep (Behind the Scenes)

Our operations team takes over:

  • Order custom equipment (ramps, stair lifts, walk-in showers, etc)
  • Secure building permits (if required)
  • Schedule our crew and gather the proper tools needed
  • Brief installers with your walkthrough notes

We handle the details so you don’t have to.

Step 5: Clean, Safe, & Respectful Installation

Our insured, background-checked crew arrives on time and:

  • Protects floors, furniture, and breakables
  • Cleans daily and removes all debris
  • Keeps you informed with progress updates
  • Minimizes disruption to your routine

Your home stays livable — even during a full bathroom remodel.

Step 6: Training, Walkthrough & Final Sign-Off

When complete:

  • We train you (or your caregiver) on new equipment
  • Conduct a final walkthrough
  • Address any touch-ups immediately
  • Issue your final invoice and warranty info

Plus: Need changes? We offer fair, written change orders for unexpected needs — never surprises.

Ready to Start Your Aging-in-Place Journey?

Call 618-900-6199 today for your free phone consultation and in-home assessment. Serving Edwardsville, Collinsville, Belleville, O’Fallon, Granite City, and all of Metro East Illinois.